Frequently Asked Questions

Purchasing:

Are there Lead times?

Lead times will vary with each product, depending on the demand for each style.   If you are customising a product we will inform you at the time of purchase on current lead times.  

All bath will be made to order. 


Q Do you offer warranty on your products?

Concrete Design House offers a 1 year structural warranty on all products from the date of purchase.  This applies only to CHD products that have been fabricated and installed by a licensed installer.  Warranty will not apply where a damaged item has been installed. 

Warranty does not cover the following: chipping, cracking, discolouration, Chemical damage, general wear and tear. 


Q Do you offer returns? 

CDH will offer exchange on stock that has been purchased on our online shop within 14 days of purchase.  

Refunds will not be given if change of mind after making purchase, we will however exchange a product to the same value within 14 days of purchase. 

Any product being returned will be at the cost of the customer. 


Shipping:

Q How long will shipping Take? 

CHD will ship all orders once completed and packaged, the time will depend on the delivery company at the time of purchase, all sinks will be delivered by Australia post. 


Q Where do you deliver? 

CDH delivers Australia Wide, postage will be included when ordering online.  Collection can also be made from our show room, please indicate when ordered to avoid shipping cost. 


Care & Maintenance 

How do I clean my Product?  

CDH does not recommend using harsh chemical cleaners like Jiff and bleach as well as acidic liquids and sprays.   These will damage your concrete and sealer.  We recommend cleaning your baths and sinks with warm water and a non-abrasive cleanser.  Please also avoid using steel scours on your concrete, as it can scratch your product.